Career

The full track record

Roles, launches and the operating systems behind the headline results — in first person, and honest about what I owned versus co-led.

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Over eight years, one direction

A curated progression at Gen Digital — increasing commercial scope, from growing a product portfolio to owning retention end to end. Most recent role first. Each role below reads as Mandate, Ownership, Selected work and Impact.

2026-Present

Senior Manager, Growth — Retention Hub, Renewal Mechanics & Checkout

Gen Digital (formerly Avast / AVG)
Mandate

After the team shifted to an individual-contributor model built around fast, AI-assisted iteration, own retention end to end and protect subscription revenue after the first purchase.

Ownership
  • Manual retention and renewals.
  • Moving customers back onto the auto-renewal program (resubscription).
  • The checkout experience, and the small-business (SMB) customer portfolio from a customer-success and retention angle.
Selected work
  • Personally built the Retention Hub — an internal tool coded in Cursor and Claude Code that scrapes internal services and gives the broader team shared alignment on product and revenue metrics.
  • Scaling AI-native workflows that speed up cross-team alignment and execution.
Impact

Retention run as one coherent system rather than spread across teams and tools.

2023-2025

Free-to-Paid Monetization Lead

Gen Digital (formerly Avast / AVG)
Mandate

Own how free users convert into paying customers across the purchase funnel.

Ownership
  • Led the free-to-paid monetization program — commercial prioritization and experimentation.
  • Ran the A/B and multivariate program on the purchase funnel.
  • Built and led the free-to-paid team directly — hiring, mentoring, and growing the program's output even as top-of-funnel volume declined.
Selected work
  • Personalized the Avast One offer by risk profile.
  • Led the go-to-market for AI-Powered Scam Protection across 50M+ users.
Impact

A repeatable monetization program and the team behind it.

Nov 2022-Oct 2023

Principal E-Commerce Specialist

Gen Digital
Mandate

Turn Avast One from a legacy bundle into a personalized, commercially launched flagship.

Ownership
  • I owned the purchase-funnel A/B testing roadmap.
  • Segmented users by risk profile so the messaging matched the person.
Selected work
  • Systematically removed purchase-funnel friction — fewer steps, clearer pricing, packaging tested in-market — to lift checkout conversion.
  • Kept decisions hypothesis-led and measured rather than opinion-driven.
Impact

A more relevant, lower-friction purchase journey for Avast One.

2018-2022

Growth & Privacy Portfolio Specialist

Avast / Gen Digital
Mandate

Grow the Privacy portfolio from niche add-ons into a real revenue line. I joined as an e-commerce intern and moved to full time within the year.

Ownership
  • Drove the commercial workstream across the Privacy portfolio — VPN, AntiTrack, BreachGuard.
  • Built new in-product touchpoints and placements across the portfolio.
Selected work
  • Contributed to launching AntiTrack — which led to the TrackOFF acquisition — plus BreachGuard and Secure Identity.
  • Supported the global rollout of Avast One.
  • Helped fold the TrackOFF acquisition and the licensing stack into one coherent system.
Impact

The new touchpoints and placements I built added multi-million turnover across the portfolio — a commercial workstream I drove, not a solo result.

Education

Master's Degree in Business / Management

University of Economics, Prague

Education

MBA Exchange Program

Ross School of Business, University of Michigan

Key launches I helped ship

Over eight years taking privacy and identity products from idea to market. Most of the value came from cross-team collaboration and actually getting things shipped — new in-product touchpoints and placements across the portfolio that drove multi-million turnover upside year over year.

AntiTrack

Anti-tracking privacy product

Started as a third-party project and grew into the launch that led Avast to acquire TrackOFF — the foundation of the anti-tracking line I went on to scale.

avast.com/antitrack →
BreachGuard

First identity-monitoring product

The portfolio's first product built purely around identity monitoring — watching for breached and leaked data and turning it into a clear action for the user.

avast.com/breachguard →
Secure Identity

First identity-protection anti-theft

The first anti-theft protection in the Avast portfolio centered on identity protection — extending the brand from securing the device to protecting the person.

avast.com/secure-identity →
Avast One

Commercial flagship launch

Commercial launch of the all-in-one flagship, across both legacy Avast and the new Gen Digital — personalized, commercially packaged and rolled out globally.

avast.com/one →

Full technical inventory

Experimentation & CRO

A/B & Multivariate Testing Funnel Optimization Pricing & Packaging Tests Renewals & Resubscription Personalization & Segmentation

Agentic IDEs & AI Development

Cursor Claude Code Codex Windsurf VSCode ChatGPT Gemini

Automation Protocols

Model Context Protocol Custom Web Scraping Trigger-Based Data Loops

Analytics, BI & Forecasting

PowerBI Excel Advanced Modeling Forecasting & Demand Modeling

Ops & Infrastructure

Kibana OpenSearch Jira Confluence Git
MH
Michal Hlousek
Senior Manager, Growth
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